Caro’s Cuisine operates an online food ordering and delivery platform that allows customers to browse meals, place orders, make payments, and receive food deliveries.
We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, mobile interface, or any related services.

1. Information We Collect

We collect the following types of information to provide an efficient food ordering and delivery experience:

1.1 Personal Information

• Full name
• Phone number
• Email address
• Delivery address
• Order details

1.2 Payment Information

When you make payments, our payment partners (Paystack ) may collect:

• Card details
• Bank information
• Transaction records

We do NOT store your full card or banking details.
All payments are processed securely by trusted third-party providers.

1.3 Automatically Collected Information

When you visit our website or app, we may collect:

• IP address
• Browser type
• Device information
• Pages viewed
• Time spent
• Cookies and similar tracking data

1.4 Location Information

If allowed, we may collect approximate location data to improve delivery accuracy.

2. How We Use Your Information

We use your information to:

• Process and confirm your food orders
• Deliver meals to the correct location
• Communicate order updates and confirmations
• Manage your account or customer profile
• Provide customer support
• Improve our service and website functionality
• Personalize your user experience
• Detect fraudulent or suspicious activity
• Comply with legal and regulatory requirements

3. Cookies and Tracking Technologies

Caro’s Cuisine uses cookies to:

• Improve site performance
• Remember your preferences
• Track order history
• Analyze traffic and user behavior
• Enable session management

You may disable cookies in your browser settings, but some site features may not function properly.

4. How We Share Your Information

We may share your information with:

4.1 Delivery Partners

To ensure your orders reach you accurately and on time.

4.2 Payment Gateways

Such as Paystack or other secure payment processors.

4.3 Service Providers

Including:

• Website hosting companies
• SMS/Email communication platforms
• Analytics services

4.4 Legal Requirements

We may disclose information if required to:

• Comply with the law
• Respond to government requests
• Protect the rights, safety, or property of Caro’s Cuisine or our customers

We do NOT sell or rent your personal information to any third party.

5. Data Security

We implement strong administrative, technical, and physical controls to protect your information from:

• Unauthorized access
• Misuse
• Loss
• Disclosure
• Alteration

Our payment partners also use industry-standard encryption to protect financial data.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate details
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent where applicable

Requests can be made through our customer support email: [insert contact email]

7. Retention of Data

We keep your personal information only as long as necessary to:

• Process orders
• Comply with legal obligations
• Resolve disputes
• Improve our services

Payment details are never stored by Caro’s Cuisine.

8. Children’s Privacy

Caro’s Cuisine does not knowingly collect personal information from children under 13.
If we discover that a minor’s data was collected without parental permission, we will delete it immediately.

9. Third-Party Links

Our website may contain links to third-party platforms (e.g., social media or payment providers).
We are not responsible for their privacy practices. Always review their policies.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.
By continuing to use our services, you agree to the updated terms.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Caro’s Cuisine
Email: support@carocuisine.com.ng
Location: Enugu city, Enugu State